The Hague,

2017 National Student Survey: student satisfaction continues to rise


Once again, student satisfaction with Inholland University of Applied Sciences has increased, as reflected by the results of the 2017 National Student Survey which were published today. This year Inholland scored 3.8 with regard to general satisfaction (3.78 on a scale of 1 to 5, which in 2016 was 3.74). Students are especially more pleased with the lecturers, the study coaching, the workstations and the information provision.

A remarkable result is the increasing student satisfaction with the digital library, which received a score of 3.0 last year, while this year this rose to 3.3. It appears that the measures we have taken to support students in using the library are working. Inholland has also been increasing its efforts with regard to information provision in recent years, with improved satisfaction as a result, for the second year running. However, the timely publication of the results of tests and assessments remains cause for concern. Although satisfaction in this regard has risen, improvement is certainly still possible. The same applies to the size of lecture and seminar groups, where satisfaction has dropped slightly.

In previous years, students were less satisfied with opportunities to work at Inholland on their laptops. At all Inholland locations more workstations and quiet areas with power outlets have been created where students can work in peace. This is reflected in the satisfaction with workstations: the score for availability rose from 3.3 to 3.6, while the score for their suitability rose from 3.4 to 3.6.

'Compliments for our lecturers'
'The increasing satisfaction shows that Inholland's new approach is having a positive effect', says Jet de Ranitz about the 2017 National Student Survey results. 'Our score for general satisfaction is a very solid passing mark and I'm very proud of that! And I would like to compliment our lecturers: student satisfaction with them and the study coaching they receive has risen.'

Greatest improvement
Student satisfaction regarding one of the larger programmes, Media and Entertainment Management (MEM), has once again risen, with The Hague location receiving top marks: 3.8 in 2017, while 2016 it received 3.4. Taken together with the good results from the interim evaluation, it is clear that the programme has re-established itself entirely. Satisfaction with the English-taught programme International Business Innovation Studies (IBIS) has also increased from 3.7 to a wonderful 4.0. The programmes related to social work at all locations have also received strong scores (ranging from 3.8 to 4.2), with student satisfaction also higher than in previous years.

National Student Survey
The National Student Survey (NSE) compares the quality of degree programmes at national universities of applied sciences and research universities. The NSE results also influence rankings elsewhere, such as in the Options Guide for Higher Professional Education (HBO Keuzegids) and the ‘Best Study Programmes’ special issue of Elsevier, as well as information published on the website and in the ‘Programme in Figures’ (Studie in Cijfers) quick reference guide. This year the survey was once again administered by independent market research bureau GFK Intomart.

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